Latest Posts


Business intelligence: What is it?

Technology   28-11-2022

Businesses are being inundated with a tonne of data every day, so it is crucial that they are able to make sense of it all. This is where BI is useful. BI is simply a group of tools, frameworks, and procedures that assist turn unprocessed data into useful information that businesses may use to make choices.

Business organisational decisions are directly impacted by BI. BI encourages fact-based decision-making by utilising carefully computed historical data. Business intelligence applications assist with data analysis and the production of presentations, dashboards, infographics, charts, and summaries.

Business analytics versus business intelligence

It's common to describe business intelligence as being focused with the diagnostic and descriptive levels of analysis. In other words, BI aims to answer questions about what has already occurred, how things are now, and how the patterns in the metrics that are being seen come to be.

Predictive and prescriptive analytics, on the other hand, are the focus of business analytics. This kind of analysis focuses on making predictions about the future next or what a business should do next. Since performing BA requires a solid descriptive and diagnostic framework that comes from BI, it tends to be a more specialised endeavour.

While some interpretations of BI and BA distinguish among them based on analysis techniques or tactics, the distinctions between old and new vs. future in terms of domain are generally accepted. This distinction between business intelligence & business analytics might help you focus on the capabilities you need from a BI solution and leave out the rest.


Techniques for Business Intelligence

  • Data visualisation: It might be challenging to understand data that has been represented as a collection or matrix. It is challenging to determine whether sales are increasing, decreasing, or remaining stable. When working with data that has multiple dimensions, this becomes considerably more difficult. It is simple to comprehend and interpret data quickly when it is visualised in charts.
  • Data mining: It is a computer-assisted process that reveals previously unknown correlations between data elements.
  • Reporting: In BI, designing, planning, and producing reports are crucial. These reports play a significant role in gathering and presenting data to support management, strategy, and decision-making.
  • Time-series analysis incorporating forecasting methods: The way users behave over time, how items relate to one another, how sales contracts alter, etc., are all significant changes. These might aid in making trend predictions for the future.


Business intelligence Applications

Business intelligence applications implementation aids firms in efficiently achieving their objectives. Its use is not constrained to particular niches. It is utilised widely. In order to sustain and keep their share of the market in the cutthroat industry, firms must now embrace BI. Below is a list of some of the sectors where BI can be used:

FMCG: Predictive analysis from BI will help forecast demand and analyse consumer behaviour. Better relationships with suppliers will result from the optimization of production processes and procurement services. The burden of transaction recording & numerous source reporting will be lessened through standardisation.

Automobile: By providing useful decision-making tools, BI can aid in the optimization of manufacturing, research, HR, distribution, marketing, and financial activities. Business intelligence, in summary, has applications across the board and in all divisions.

Distribution and logistics: BI would improve relations with partners in business, which will result in well-organized and efficient operations. BI will offer insightful reports to optimise the entire enterprise's operations.

Hospitality: Business intelligence applications will enable businesses in the hospitality industry to react promptly to emergency circumstances. They will be able to solve issues quickly and effectively with its assistance. By alerting them to new markets and assisting them in seizing them, it will also provide them an advantage over their rivals.

Pharmaceutical companies: They will benefit from BI by better knowing client behaviour. Their research and development will benefit from it. It will improve communication with distributors and suppliers.

The fate of business intelligence

The worldwide pandemic has had a significant effect on business. More business executives are thinking about how to make better use of data and technology to enable data-driven decisions across all facets of their operations. The future of business intelligence is widespread use of the tools throughout an entire organisation, particularly in the finance division, which has typically remained isolated from the rest of the organization to safeguard the accuracy of the figures.


Find out more about Business intelligence applications

There is still a lot to learn about business intelligence and its many uses, even if this article covered a lot of material. Our professionals constantly update their knowledge and stay abreast of the most recent developments.

In the field of data visualisation, eWAY is well-known and has a solid reputation for producing outstanding through our Business intelligence applications in UAE. The tool is well-known for its engaging data visualisations and is well-liked by all competitors in the analytics and business intelligence fields. eWAY provides a range of services depending on your needs, from straightforward reports to sophisticated analytics-driven platforms and solutions that support external data streams. It primarily functions as a drag-and-drop visualisation tool and is user-friendly.

Read More

Why is ERP important?

Technology   23-11-2022

In general, businesses want to improve their effectiveness and efficiency in order to boost output and profits. A best-fit ERP system can boost productivity in a variety of ways, including: By evaluating company data from all departments, ERP software may automate manual operations, optimise business processes, and identify areas for development. Due to the fact that every business employs a different set of operating procedures, the ERP will accomplish these improvements in different ways depending on the organisation.

Scale-related issues should also be taken into account. ERP's significance in small business settings will differ from that in larger organisations with larger workforces and more complicated operations. This contributes to the reason why ERP Solution Providers for SMBs have grown so quickly, especially those that use cloud computing systems.

Software for enterprise resource planning is used to handle a variety of business operations, but how is it superior than other options? Although ERP may share some objectives with other systems, its specific qualities set it apart as a player in the software industry. The following eight factors should convince any firm of the value of enterprise resource planning (ERP) systems:


1. More savings of cash

Even though several suppliers have changed their pricing policies recently, ERP Solution Providers still require a significant financial commitment. For many, the program's high expenditures alone can makes it seem doubtful that it will actually save your company any revenue at all. However, as the sticker shock wears off, it's simpler to understand how ERP may offer great ROI.

You can help your team use their time more productively by integrating systems. Users don't have to search through many systems looking for information when using ERP. The central database makes it much simpler to access information. Additionally, ERP helps your business save money by removing the requirement for users to receive multiple systems-specific training. As a result, less money is spent on training and less work is put into the logistics. You simply need to get in touch with one vendor, rather than booking many training courses with several separate vendors.

2. Improve Business Procedures

Businesses are compelled to take their processes and workflows into account when choosing and deploying an ERP system. It's the ideal chance to evaluate what makes perfect sense, what functions, what is significant, and what might be improved. Your company may improve the speed, accuracy, and efficiency of its business operations by using the ERP system, especially because the majority of ERPs are built to support the current industry standards.

One advantage of implementing an ERP system is that it boosts productivity while lowering time and labour expenses for your business through automation and integration. By relieving your staff of boring, repetitive activities, ERP Solution Providers may keep them happy and productive while assisting you in meeting the needs of your business relationships & external stakeholders.

3. Simplified Risk and Compliance Management

It can be challenging to stay on top of all the varied rules put in place for your organisation as it expands and conducts business in new states. Different ecological, data security, plus human resources standards will be a concern for even small local businesses.

Fortunately, many ERP Solution Providers create a software with all of these rules in mind to help you maintain compliance at every level. Additionally, auditing systems are used as part of ERP applications to assist with allocating items like compound usage and tax obligations. This makes creating reports and submitting them to the appropriate regulatory body rather simple. Additionally, ERP typically offers solutions for risk management.

4. Quicker Reaction Times

Your capacity to enhance your service delivery may serve as a crucial distinction from your rivals as you gain traction in the industry and build up your reputation. Your front-line executives as well as sales staff require complete access to all information from all departments to provide superior customer service, so the systems must be connected into a single, centralised unit.

Even though the majority of businesses use accounting software currently, many solutions are unsuccessful because the software cannot be efficiently linked into other business processes. Nowadays, the majority of ERP software includes accounting functions that do not require additional effort or manual data entry.

To sum up

You won't ever struggle with the ERP choosing process if you properly follow the stages from the start. Additionally, you may be confident that you'll discover the ideal ERP programme that will benefit plus support long-term business growth. So even if it's a difficult procedure, it will be worthwhile for you to devote your time, energy, and money.

Custom extensions and plugins created by eWAY will connect your unique ERP Solution Providers in Canada for a solution with extra features, modules, and capabilities. We take care of all crucial business facets and offer the top ERP development solutions for the expansion of your firm. Reliable ERP software solutions are what our team of highly trained and skilled ERP developers is committed to giving you.

Read More

What is CRM? A 360° Guide.

Technology   12-11-2022

CRMs have significantly changed in only a few short years. They have changed from being three-letter monsters into approachable and much simpler to learn, use, and pay for software that is ready to use by companies of all sizes.

What does CRM (Customer Relationship Management) software entail?

Customer relationship management, or CRM, is a software programme that enables business owners to conveniently keep track of all correspondence and develop relationships with their prospects and customers. The several spreadsheets, databases, and apps that many organisations slap together to maintain customer information are replaced by a Customer Relations Management solutions in UAE. The end effect was improved time management, organisation, and client satisfaction.

CRMs, or client management platforms, link all of your sales leads' and customers' data in one location. A Customer Relations Management solutions in UAE compiles all correspondence—including form submissions, phone conversations, emails, texts, and meetings—as well as all paperwork, quotes, purchases, and activities related to each lead and client. To clinch a transaction or provide exceptional service, your entire squad can have access to those facts at the appropriate time.

Types of CRM Software

Customer Relations Management solutions in UAE comes in a variety of forms, but at its heart, it manages customer connections and sales interactions. However, many companies use these technologies only to automate their sales forces. However, many solutions, like eWAY's, provide many more beneficial capabilities that cover a variety of marketing and sales tasks, such as partner channel management, marketing, customer care, and sales.

The complete customer journey may be supported by modern CRM software. However, a CRM system's requirements for one organisation may be very different from those of a different company. The three primary categories of CRM solutions are collaborative, operational, and analytical, which can help you choose the best CRM for your business.

What is the purpose of CRM software?

Your marketing and sales staff put in a lot of effort to maintain leads coming into your pipeline. Additionally, different departments in your company communicate with your prospects as they move through various stages of the purchasing process.

This implies that all of the information on them is scattered over the desks of many teams.

  • Marketing tools keep track of campaign performance and nurture journeys.
  • Spreadsheets house pipeline data, and many inboxes house interactions with clients and prospects.
  • Important information is scrawled on sticky notes.


Your sales team only has access to the other half of what your marketing teams know about your customers. Over time, this misalignment and data fragmentation cause a detached client experience. Your teams will need to comb through a variety of sources in order to quickly learn the latest information on a transaction or a prospect.

The consumer experience is broken, your employees are at odds with one another, and you lack the necessary data to accurately assess the state of your company's operations and make wise decisions.

Why you require CRM software for your company?

It could be time to switch to sophisticated, all-inclusive company software if you're having trouble managing sales, marketing, and client relations. If you're debating whether to implement a Customer Relations Management solutions in UAE, watch out for these red flags:

Lacking centralised control

When your customer information is dispersed over Excel sheets, business cards, and meeting notes, it's challenging to make significant judgement. The process of collecting and making sense of the data is time- and effort-consuming.

Turnover demands time and resources.

The connections sales representatives made with customers leave your business with them. Your business must spend time and money training substitutes and educating them about client preferences.

Unsatisfactory customer service.

Finding trends and personalising your interactions with clients is difficult when data is dispersed. This results in the treatment of all clients equally and runs the danger of sending them to your rivals for a superior experience.

Inadequate knowledge

The first indicator's derivative is this. Sales people won't be able to maintain track of every detail as your customer base grows without a central repository for that data.

The CRM Experts are eWAY!

Your sales staff can collaborate with your promotional and support teams by using the fully configurable Customer Relations Management solutions in UAE known as eWAY to manage leads and customers.

Your sales cycle as well as sales pipeline can be improved and personalised with the help of the platform. The personas on your team may more easily be brought together into a coherent, useful system thanks to adaptable dashboards, productivity, and collaboration tools.

Read More

What are the must have features of a Business Intelligence software

Technology   07-11-2022

Depending on their unique circumstances and industry, several firms will engage in a business intelligence (BI) system for a variety of reasons.

Businesses in today's world are under ongoing pressure to adapt to the most latest improvements in their industry. Business intelligence (BI) systems, which enable organisations to more efficiently gather, analyse, and manage data, have been developed as a result of this pressure. An extensive range of tools and capabilities made available by purchasing a business intelligence system enables more individuals to examine data, make choices, and enhance operations.

Here are a few characteristics you should demand in any Business intelligence solution you examine, regardless of your preferences and regardless of the specifics of your intended use.

Mobile BI

Accessing data and conducting analysis on smartphones and tablets is referred to as mobile business intelligence. Access to KPIs, measurements, and dashboards while on the move is made possible through mobile business intelligence.

To promote collaboration among team members, add remarks and share annotated smartphone displays. It provides interactive reports and dashboards that are designed for mobile.

Integrate Data Sources

The ability to combine data sources is a final Business intelligence aspect associated with connecting your information. In other words, combining data from many sources to conduct cross-database queries and get sophisticated business insights is simple.

To gain the insights you need to grow your organisation, you must have the technology to combine and match data from various sources. By quickly defining connections between your various sources, such as by creating foreign keys, modern Business intelligence solutions ought to give you this power.

Predictive Modelling

One of the elements of Business intelligence systems that is gaining popularity is predictive analytics, which can be quite useful for firms looking to improve their operations and future growth. The predictive analytics component seeks to produce predictions regarding future performance, as its name suggests.

This is accomplished by utilising mathematical models to evaluate both recent and historical data to discover links, trends, as well as patterns that may be used to provide precise forecasts of how a certain data set might grow in the future.

Analysis and Reporting of Data

These are the items that are referred to as "business intelligence tools," and they are used to evaluate and report on data. To gain access to and query data repositories for data analysis, you must set up these BI tools.

They enable you to produce dashboards and visuals that are simple to read and comprehend. Good BI solutions enable you to create and distribute insights to stakeholders so they can keep a close eye on key performance metrics.

Trend evaluation

Another crucial component of business intelligence is trend analysis, which, as the name implies, allows you to quickly spot patterns in your data and stay one step ahead of your competitors.

You can apply different trendlines to the data points in your charting to depict different types of trends.

Accessibility across all devices

You may view your dashboards from any location and on any device, you require thanks to the functionality for cross-device accessibility.

Once your sources are linked, you no longer have to worry about the manual process of updating them because the tool will give you new insights as shortly as new information becomes available. Interactive online dashboards involve real-time data that needs to keep you updated on everything that occurs in your business.

Managing Data

Data management entails gathering, combining, investigating, and cleansing data in preparation for analysis. To make a new data set, combine numerous existing ones.

Utilizing visualisation tools, investigate data to find trends, patterns, traits, and points of interest. To enable in-depth data analysis, perform OLAP operations such as drill-up, and drill-down, as well as slice and dice.

What makes these fundamental components of business intelligence platforms so important?

Traditional data warehouse construction and maintenance costs could be too high for some firms. In the end, business intelligence solutions offer a more affordable approach to handling data—but only if they incorporate the crucial elements mentioned above.

In addition to offering a full suite of augmented advanced analytics, such as assisted knowledge and insight, natural language query (NLQ), and automated analytics, eWAY offers all of these crucial business intelligence features. These tools can be integrated into your application and assist BI users of all skill levels in spotting and resolving issues before they worsen.

Take a peek at the eWAY business intelligence system for yourself, though, and see for yourself what we mean.

Read More